On July 26, 2008 by Anand Subramanian. · 20 comments so far
A reproduced conversation I had with a HCL Laptop Customer Care lady on phone today.
Check out how the Indian MNC performs in terms of customer service!
Lady: Hello, I am lady calling from HCL Laptops from Delhi, Can I speak to Anand Subramanian?
Lady: This is with regard to a query you had posted on our websites about the purchase of a laptop.
Me(trying to remember): mmm, yes?
Lady: So sir, have you purchased a HCL laptop already?
Me: mmm, No, I have purchased a Dell XPS . . .
Lady: Oh..Why have you not bought a HCL laptop sir?
Me: When did I put a request about it on your site?
Lady(**keyboard sounds): That would be on the 3rd of June
Me: And when are you calling me?
Lady: . . . I am so sorry sir, We were…
Me: You have the reason.
Short and Sweet.