TheAnand

If you are still skeptic of Social Media, you need to do something about it! I am sold on the idea that Social Media is mainstream and there are probably a hundred reasons why I think so starting from Micheal Jackson and backwards. This video from YouTube tells you more about why Social Media is important.

Social Media ia used by many in many different ways. Some use it for promoting their products, others use it to listen to their customers while others give away tips on using their products on the social media platforms.

A reproduced conversation I had with a HCL Laptop Customer Care lady on phone today.

Check out how the Indian MNC performs in terms of customer service!

Lady: Hello, I am lady calling from HCL Laptops from Delhi, Can I speak to Anand Subramanian?

Me: Speaking.

Lady: This is with regard to a query you had posted on our websites about the purchase of a laptop.

Me(trying to remember): mmm, yes?

Lady: So sir, have you purchased a HCL laptop already?

Me: mmm, No, I have purchased a Dell XPS . . .