HCL Customer Service

A reproduced conversation I had with a HCL Laptop Customer Care lady on phone today.

Check out how the Indian MNC performs in terms of customer service!

Lady: Hello, I am lady calling from HCL Laptops from Delhi, Can I speak to Anand Subramanian?

Me: Speaking.

Lady: This is with regard to a query you had posted on our websites about the purchase of a laptop.

Me(trying to remember): mmm, yes?

Lady: So sir, have you purchased a HCL laptop already?

Me: mmm, No, I have purchased a Dell XPS . . .

Lady: Oh..Why have you not bought a HCL laptop sir?

Me: When did I put a request about it on your site?

Lady(**keyboard sounds): That would be on the 3rd of June

Me: And when are you calling me?

Lady: . . . I am so sorry sir, We were…

Me: You have the reason.

Lady: *click*

🙂 Short and Sweet.

  1. Customer services suck hard! And nice reply. I’m goanna emulate you… 😀

    And yeah, DELL rocks! Congrats on getting yourself the XPS M1330. 🙂 I’ve been a big fan of the Latitude and 1520-1525 series… Will lay my hands on one of these if I get rich. 😉

    Hope you remember me from the ‘phone call’. 😀

  2. I understand that she did not respond in time and probably lost you as a customer but i was wondering if she will repeat the mistake as the root cause of the problem may not have been solved

  3. @ Niyaz , rocks!!!

    @ hari, do remember you mate…see ya at the camp!

    @nandu, yes. I did not really help her solve the problem. If she is intelligent enough, she will tell her boss about this and the boss being thoughtful might just speed up the followup process..lol

  4. i am having hcl server in my office, i wants to configur that for using. wile configuring its giving error like hadware is not conneted, so wil you help me .. now i am going to do a raid level 5 it is not happening, its showing raid level 0 and raid level 10 but i want raid level 5 .. so for that wat could i do tel me…

  5. hello i have lost my leaptop cd nootbook which confrigration was hcl notebook P28 PDC ,AXOP2837,1 GB DDR2-667MHZ-SODIMM, DUAL CORE, 10590983,A084AX143140,160 GB HARDDISK & etc.

    PLZ if anybody know so this is my humble request to tell on my e-mail vikram_varma123yahoo.com that how can i get cd driver softwear.

    plz do it soon…………….

  6. i have lost my hcl computer driver cd.
    My model no. is HCL 5201 n d serial no. is 905PAZ133909.
    If possible can you send the link for downloadong d drivers. I wil be thankful to you……

  7. Respected Sir,

    With deep regards I bring you the complain of bluff done with me.

    Sir I had purchase one desk top on dt 11/7/2008 in special offer of free two gifts decleared by the dealer M/s Talent Computer Jhansi vide bill no 148 .but I am sorry to say that I had not yet received this .

    Sir this is being bluff with me and from last 2 months I am regularly reminding to higher authorities of HCL but till date no action had taken against this.

    Sir please suggest me the main concerning person whom I should reach for I think that I should put case in consumer forum .

    Thanking you,

    Sanjay Tahiliani
    B-175 Deen Dayal Nagar
    M 9415957735

  8. Respected sir,

    With deep regards I am highly thankful to you for your keen co-operation against my complain for till date I had not received two free gifts .But day before yesterday I had received mail of customer care officer ms Aarti Joshi who had inquired and had Keen supported in this matter had trace out that the following gifts had been delivered on dt 7August 2009 from HCL India to the M/s Talent Computer Jhansi who is the dealer , as per reliable resources I got news that he had received around 50 pack of these gifts which he had digested with him .

    Sir this is absolutely wrong and it is my suggestion that If there is any free offer from Company side the following gifts should be delivered on customer address not to the delear please.

    Sir Please take action against my matter and force him to get these delevered to my native address.


    Sanjay Tahiliani
    B-175 Deen Dayal Nagar Jhansi.

  9. Sir, I have one set of HCL desktop az 1113A computer which was purchase on 24 Jul 2009,in cash payment Invoice no. SIPL/3261/2009-10.At the time of purchasing(M/s SILICON IMPEX PVT. LTD.103-104, 1st floor, Kushal Bazar, 32-33, Nehru Place, New Delhi 19) he said to me that ‘sir purchase this PC and you will get one good quality Watch and good quality Bag which is free gift by the company to you’. The sales Engg. (Mr Rahul ) of the above mentioned company said that there is no formalties all we will do. Sir I request 3 months approx. has been passed now I have not received my free gift yet .The sales engg.(Mr Rahul ) of the above co. give me a mb.no.9871879506 Mr. Amretesh, i talk to him he said your request registered. and forwarded to head office after confirmation we will send you those free gift. i have been somany calls to the co. engg. Mr rahul and some calls to mr Amretesh but no results now yet.Sir three month has been passed now after this conversation but still i didn’t received my free gift.What i can do after that necessary action ? or will you solved my problem? G S Mahara 9911154487 or 9015441407 pp send any massage. thanks

  10. I have bought a ezeebee hcl desktop about 2 month ago. shopkeeper told me that
    he send me free watch whit the desktop computer whin one month.b he didnot send me the wathe still now .

  11. I Bought a HCL desktop on 2nd april 2010 but some keys are not in correct manner i mean some keys are misplaced so i kindly request to please come and check it immediately because i am a student so i worked on computer regulary. my contact number is 9717149540.

  12. I am Ritikaa sethi purchased hcl laptop from sector-22c chandigarh from hcl showroom hcldigiexpress who has given advertisement in the tribune regarding free reebok watch and reebok bag worth rs 3900/- but after i purchased vendpr said we will register online with hcl who will provide me the gift items as promised, but after several reminders young indiahcl people has send me e-mail that vendor has not registered my laptop with promotional code so we are not giving you the gifts. sir i want to tell you that i would have got good quality samsung laptop at the same price with gifts worth 2500/- but they have cheated me. kindly suggest me about this matter.

  13. i have purchased a HCL PC from modern computer,

    Now , the PC not working ,

    I trying to call HCL Service centre ,they won’t respond well, i informed to modern computers also but there is no response from us,

    Can u please advice to whom,how & where i need to contact.

  14. MY ADVICE… NEVER BUY FROM HCL.. I BOUGHT HCL ME L-65 CORE I3. it really sucks. even my older hp amd tx1000 is better than hcl l65…just 5 months passed and it has issued with led…
    never buy HCL

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